Privacy Policy

1. Introduction

Nuvamed LLC ("NuvaMed," "we," "us," or "our") is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and telehealth services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, email address, phone number, and mailing address
• Health information: medical history, symptoms, medications, and health goals provided through our intake form
• Payment information: processed securely through Stripe; we do not store your full card number
• Communications: messages, emails, or inquiries you send to us

We may also automatically collect certain technical data such as IP address, browser type, and pages visited for analytics and security purposes.

3. How We Use Your Information

We use the information we collect to:

• Facilitate your connection with independent licensed physicians
• Process payments and send confirmation communications
• Coordinate prescription fulfillment through licensed compounding pharmacies
• Respond to your questions, requests, and customer support needs
• Improve and operate our platform and services
• Comply with applicable laws and regulations, including HIPAA

4. HIPAA and Protected Health Information

To the extent that NuvaMed is a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act (HIPAA), we handle Protected Health Information (PHI) in accordance with HIPAA's Privacy Rule and Security Rule. Your PHI will only be used or disclosed as permitted by HIPAA and as described in this policy.

Your health information is shared with your treating physician and, upon prescription, with our partnered licensed compounding pharmacies solely for treatment purposes.

5. How We Share Your Information

We do not sell your personal or health information. We may share your information with:

• Independent licensed physicians for the purpose of evaluating and treating you
• Licensed compounding pharmacies for prescription fulfillment
• Payment processors (Stripe) for secure transaction handling
• Email service providers (Resend) for sending confirmations and communications
• Law enforcement or regulatory authorities when required by law

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including encrypted data transmission (TLS/SSL), access controls, and secure database storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are typically retained for a minimum of seven (7) years in accordance with applicable state and federal requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention obligations)
• Opt out of certain communications

To exercise any of these rights, please contact us at help@nuvamed.org.

9. Cookies and Tracking

Our website may use cookies or similar technologies for basic functionality and analytics. We do not use third-party advertising trackers. You may configure your browser to refuse cookies, though some features of the site may not function properly as a result.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nuvamed LLC
New Jersey, USA
Email: help@nuvamed.org