Refund Policy

1. Overview

This Refund Policy describes the circumstances under which Nuvamed LLC ("NuvaMed") will issue full or partial refunds, as well as situations where refunds are not available. Please read this policy carefully before completing your intake.

2. Refund Eligibility — Summary

3. 30-Day Money-Back Guarantee

First-time NuvaMed patients are covered by our 30-day satisfaction guarantee. If you are not satisfied with your experience for any reason within 30 days of your first payment, you may request a full refund. To qualify:

• You must be a first-time NuvaMed patient (not a returning subscriber).
• You must submit your refund request within 30 calendar days of your first payment date.
• You must email help@nuvamed.org with the subject line "30-Day Refund" and include your name and the email used at checkout.

No further explanation is required. We will confirm receipt within 24 hours and process your refund within 5–10 business days back to your original payment method.

4. Additional Full Refund Situations

You are entitled to a full refund in the following circumstances:

• Physician denial: If the reviewing physician determines that the requested treatment is not clinically appropriate for you, you will receive a full refund. A $0 cancellation fee applies.
• Pre-review cancellation: If you request cancellation before a physician has begun reviewing your intake, you will receive a full refund. Contact us promptly at help@nuvamed.org.
• Billing error: If you were charged incorrectly or charged twice, we will refund the erroneous amount in full.

5. Partial Refunds

If you request a cancellation after a physician has begun or completed your intake review but before your medication has been shipped (and outside the 30-day guarantee window), a partial refund will be issued. A $25 consultation fee will be retained to cover the physician's review. The remainder of your program fee will be refunded.

6. No Refund Situations

Refunds are not available in the following circumstances:

• Your medication has already been shipped and more than 30 days have passed since your original payment date.
• You provided false or materially inaccurate information in your intake form that led to the issuance of a prescription.
• You experienced side effects that are disclosed in standard product information for the prescribed medication (side effect occurrence alone does not constitute grounds for refund).

6. Subscription Cancellation

Monthly subscription programs may be cancelled at any time by contacting us at help@nuvamed.org at least 5 business days before your next billing date. Cancellations received less than 5 business days before your renewal date may result in one additional charge, which will not be refunded.

Once a cancellation is confirmed, your subscription will not renew and no further charges will be made. Access to physician support and medication shipments will continue through the end of the paid billing period.

7. How to Request a Refund

To request a refund, please email us at help@nuvamed.org with the subject line "Refund Request" and include:

• Your full name
• The email address used during your intake
• The reason for your refund request

We will respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear on your statement depending on your bank or card issuer.

8. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes quickly and fairly. Initiating a chargeback without first contacting us may delay resolution and could result in suspension of your NuvaMed account.

9. Contact Us

If you have any questions about this Refund Policy, please contact our support team:

Nuvamed LLC
New Jersey, USA
Email: help@nuvamed.org
We typically respond within 24 hours.