Refund Policy – NuvaMed

We want you to feel confident starting your NuvaMed program. If you are not approved for treatment or change your mind before your medication ships, we will work with you to make it right.

1. Overview

This Refund Policy describes the circumstances under which Nuvamed LLC ("NuvaMed") will issue full or partial refunds, as well as situations where refunds are not available. Please read this policy carefully before completing your intake.

2. Refund Eligibility

Situation	Refund
Physician declines to prescribe (not clinically appropriate)	Full refund
Cancellation requested before physician review begins	Full refund
Cancellation requested after physician review but before medication ships	Partial refund (minus $25 consultation fee)
Cancellation requested after medication has shipped	No refund (see Section 4)
Duplicate charge / billing error	Full refund of duplicate amount

3. Full Refunds

You are entitled to a full refund in the following circumstances:

Physician denial: If the reviewing physician determines that the requested treatment is not clinically appropriate for you, you will receive a full refund of your program fee. A $0 cancellation fee applies in this case.
Pre-review cancellation: If you request a cancellation before a physician has begun reviewing your intake, you will receive a full refund. Contact us promptly at help@nuvamed.org to request this.
Billing error: If you were charged incorrectly or charged twice, we will refund the erroneous amount in full.

4. Partial Refunds

If you request a cancellation after a physician has begun or completed your intake review but before your medication has been shipped, a partial refund will be issued. A $25 consultation fee will be retained to cover the physician's review of your intake. The remainder of your program fee will be refunded.

5. No Refund Situations

Refunds are not available in the following circumstances:

Your medication has already been shipped from the compounding pharmacy. Compounded medications are prepared specifically for you and cannot be returned or resold per FDA regulations.
You provided false or materially inaccurate information in your intake form that led to the issuance of a prescription.
You experienced side effects that are disclosed in standard product information for the prescribed medication.
More than 30 days have passed since your original payment date.

6. Subscription Cancellation

Monthly subscription programs may be cancelled at any time by contacting us at help@nuvamed.org at least 5 business days before your next billing date. Cancellations received less than 5 business days before your renewal date may result in one additional charge, which will not be refunded.

Once a cancellation is confirmed, your subscription will not renew and no further charges will be made. Access to physician support and medication shipments will continue through the end of the paid billing period.

7. How to Request a Refund

To request a refund, please email us at help@nuvamed.org with the subject line "Refund Request" and include:

Your full name
The email address used during your intake
The reason for your refund request

We will respond to all refund requests within 3 business days. Approved refunds are processed back to your original payment method and may take 5–10 business days to appear on your statement depending on your bank or card issuer.

8. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or card issuer. We are committed to resolving disputes quickly and fairly. Initiating a chargeback without first contacting us may delay resolution and could result in suspension of your NuvaMed account.

9. Contact Us

If you have any questions about this Refund Policy, please contact our support team:

Nuvamed LLC
New Jersey, USA
Email: help@nuvamed.org
We typically respond within 24 hours.