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Patient Care Hub

Your care is in good hands

Your NuvaMed care team manages everything via email β€” no app to install, no password to remember. Here's how to reach us and what to expect.

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Contact Your Care Team

For any questions about your prescription, dosing, side effects, or delivery β€” email your care team directly. A licensed physician or care coordinator will respond within a few hours during business hours.

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Manage Your Prescription

Use the links below for common requests. Include your full name and the email you used when you signed up so your care team can locate your record quickly.

⏸️ Pause program Email request β†’
❌ Cancel program Email request β†’
πŸ“¦ Delivery status Email request β†’
πŸ’³ Refund request Email request β†’
πŸ”„ Dosing question Email request β†’
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Haven't started yet?
Take our free 60-second assessment to see which program fits your profile. A physician reviews your intake within 24 hours.
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What to expect after intake
  1. Your intake is reviewed by a licensed NuvaMed physician within 24 hours.
  2. If approved, your compounded medication is prepared and ships within 2–3 business days.
  3. You receive tracking confirmation and dosing instructions by email.
  4. Your care team follows up at 4 weeks to review your response and adjust dosing if needed.
  5. Monthly refills ship automatically unless you pause or cancel.

Questions? Email help@nuvamed.org β€” we typically respond within a few hours. Β· Refund Policy Β· Privacy Β· Terms